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Privacy Policy

Date of Last Update: 9 October 2025

Welcome to Rua Alharam Almakki Co.’s (“RUA“, “we“, “us” or “our“) privacy policy (the “Privacy Policy“). This Privacy Policy should be read together with our Website Terms and Conditions and any other documents referred to in it.

RUA respects and is committed to protecting the privacy of every individual who visits our website (the “Website“) and engages with us in connection with our services. This Privacy Policy sets out how we protect and use information that we collect through your use of the Website, including any personal data you may provide when you access the Website, register your interest with us (either to partner with us or to become a registered vendor with us), contact us with inquiries, sign up to our newsletter or submit your CV for our consideration. Should you be hired, our use of your personal data will be subject to a separate privacy notice, which will be provided to you at the appropriate time. Please read this Privacy Policy carefully as it is important that you are aware of how and why we are using your personal data and what your rights are under applicable data protection laws.

This Privacy Policy is designed to describe:

  1. Who we are and how to contact us?
  2. What personal data do we collect about you?
  3. How is your personal data collected?
  4. How do we use your personal data and why?
  5. How do we protect your personal data?
  6. When would we disclose your personal data?
  7. How do we store your personal data and how long will we use personal data for?
  8. Your rights and control of your information.
  9. Complaints and Inquiries
  10. Changes to this Privacy Policy and your duty to inform us of changes.

This website is not intended for children and we do not knowingly collect data relating to children.

1. Who we are and how to contact us?

This Privacy Policy is primarily governed by the Personal Data Protection Law and its Regulations issued by Royal Decree No. (M/19) dated 9/2/1443H as amended (the “KSA PDPL”). For the purposes of the KSA PDPL and, European data protection laws, including Reg. (EU) 2016/679 on the protection of natural persons with regard to the processing of personal data (“GDPR”), the data controller is Rua Alharam Almakki Co. which is a company registered in the Kingdom of Saudi Arabia under commercial registration number (4031258641) and having its office at The Headquarters Business Park Tower. This means that it is responsible for deciding how and why we collect, use, store and otherwise process personal data about you.

If you would like to contact us about this Privacy Policy or our privacy practices, please contact us using the below available channels, using the below contact details:

  • Relevant Department:_________
  • Address: The Headquarters Business Park Tower
  • E-mail: info@ruaalharam.com
  • Personal Data Protection Officer DMO@ruaalharam.com
  • Postal Address: BOX: 68470 , 11452

2. What personal data do we collect about you?

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identifying details been removed and it can no longer be associated with an individual (anonymous data).

When you use the Website, register your interest with us (either to partner with us or to become a registered vendor with us), contact us with inquiries, sign up to our newsletter or submit your CV for our consideration, we may collect and process the following information: 

  • Identity Data includes first name, maiden name, last name or similar identifier and title.
  • Contact Data includes email address, telephone numbers, address and social media or messaging identifiers / handles.
  • Professional Data includes company name, role or position, company specialisation, company size, company headquarters, company website, and sector interest.
  • Marketing and Communications Data includes your preferences in receiving marketing from us, our affiliated companies and our third parties and your communication preferences and analysis regarding the communications you have received from us and how you have engaged with those communications.
  • Technical Data includes mobile device ID, internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our Website.
  • Profile Data includes your interests, including in investing in our projects or your preferences regarding ongoing communications.
  • Usage Data includes information about how you use our Website and services.
  • Applications Data includes employment history, nationality, date of birth, education, qualification and work experience details, interests and references and other relevant information to enable us to process your application if you are applying for a job.

We also collect, use and share Aggregated Data such as statistical or demographic data for specific purposes. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity and can no longer be associated with you. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the data as personal data which will be used in accordance with this Privacy Policy.

We do not collect Sensitive Categories of Personal Data or Sensitive Data about you (this may include for example details about your race or ethnicity, religious or philosophical beliefs, political opinions, information about your health, genetic and biometric data (such as the results of psychometric tests), and criminal convictions and offences.

3. How is your personal data collected?

We use different methods to collect personal data from and about you.

Some of the Personal Data that we process is obtained directly from you:

  • You may give us your personal data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
    • register your interest on our Website to partner with us or become a registered vendor;
    • signup to our newsletter;
    • follow any of our official social media accounts;
    • give us feedback or contact us; and
    • apply for a job with us.

We also obtain some Personal Data indirectly from the following sources:

  • Automated technologies or interactions. As you interact with our Website, we will automatically collect Technical Data and Usage Data about your equipment, devices and browsing actions. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our Cookie Policy for further details.
  • Third parties or publicly available sources.
  • We may supplement the information that you provide to us, or which we are given, with information that we receive or obtain from other sources, such as from our professional advisors, partners, agents and third parties with whom we interact.
  • We may process personal data from publicly available sources. We ensure that the collection is conducted in full compliance with legal requirements and aligns with the specified purposes under the law.

4. How do we use your personal data and why?

We may use information about you in the following ways:

  • To improve our services and Website, and ensure that content from our Website is presented in the most effective manner;
  • To provide you with information that you request from us, and which we feel may interest you where you have asked to be contacted for such purposes;
  • To process your newsletter subscription and send you updates and news where you have consented to receive them;
  • To process your registration of interest with us, whether to partner with us or to become a registered vendor;
  • To respond to your inquiries;
  • To carry out our obligations arising from any contracts entered into between us;
  • To notify you about changes to our services;
  • To administer our Website and for internal operations including trouble-shooting, security purposes, data analysis, testing and statistical survey purposes;
  • To comply with legal and regulatory obligations, and to protect our rights, property, or safety, or that of our users, vendors, or others; and
  • To consider your CV and any accompanying information for current or future employment opportunities and to communicate with you regarding your application.

What is our legal basis for processing your Personal Data?

We will only use your personal data when the law allows us to. In respect of each of the purposes for which we use your personal data, the applicable law requires us to ensure that we have a “legal basis” for that use. Most commonly, we will use your personal data in the following circumstances:

  • Where we need to perform a contract we are about to enter into or have entered into with you (“Contractual Necessity“);
  • Where it is necessary for our legitimate interests, and your interests and fundamental rights do not override those interests (“Legitimate Interests“). More detail about the specific legitimate interests pursued in respect of each purpose we use your personal data for is set out in the table below;
  • Where we need to comply with a legal or regulatory obligation (“Compliance with Law“); and
  • Where we have your specific consent to carry out the processing for the purpose in question (“Consent“) in accordance with the applicable law and regulations. You have the right to withdraw your consent at any time. However, this will not affect the lawfulness of any processing carried out prior to your objection to the processing or withdrawal of your consent.

Purposes for which we will use your personal data

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

We may process your personal data for more than one lawful basis depending on the specific purpose for which we are using your personal data. Please contact us if you need details about the specific legal basis we are relying on to process your personal data where more than one basis has been set out in the table below.

Purpose/Activity Type of data Lawful basis for processing including basis of legitimate interest
To register your interest with us (either to partner with us or to become a registered vendor)
  • Identity Data
  • Contact Data
  • Professional Data
  • Profile Data
  • Financial Data
  • Contractual Necessity (to take steps to enter into a partnership agreement or a vendor agreement)
To respond to your queries when you contact us.
  • Identity Data
  • Contact Data
  • Professional Data
  • Legitimate Interests (to respond to inquiries and provide requested information to our potential customers, partners or vendors
To send you newsletters (including e-newsletters) and make suggestions and recommendations to you about services that might be interesting to you and your organisation.
  • Contact Data
  • Profile Data
  • Consent (where you have opted in to receive updates (including newsletter updates))
  • Legitimate interests (to allow us to develop our services and grow our business)
To manage our relationship with you, including:

  • communicating with you in relation to complaints that you have; and
  • notifying you about changes to our terms or privacy policy
  • Identity Data
  • Contact Data
  • Marketing and Communications Data
  • Technical Data
  • Profile Data
  • Usage Data
  • Applications Data
  • Contractual Necessity (we have to inform you where we are making changes to the terms that govern our relationship)
  • Compliance with the law (We are obligated to inform you under the law where we make changes to terms or to our processing of your personal data)
  • Legitimate interests (to effectively manage and administer our relationship with you)
To administer and protect our business and this Website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)
  • Identity Data
  • Contact Data
  • Technical Data
  • Usage Data
  • Legitimate Interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)
  • Compliance with the law
To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you
  • Identity Data
  • Contact Data
  • Profile Data
  • Usage Data
  • Marketing and Communications Data
  • Technical Data
  • Legitimate Interests (to study how customers use our services, to develop them, to grow our business and to inform our marketing strategy)
  • Your explicit consent (to the extent the processing implies the use of cookies or other tracking tools, please see our Cookie Policy for further details)
To use data analytics to improve our Website, services, marketing, customer relationships and experiences
  • Technical Data
  • Usage Data
  • Legitimate Interests (to keep our Website updated and relevant, to develop our business and to inform our marketing strategy)
  • Your explicit consent (to the extent the processing implies the use of cookies or other tracking tools, please see our Cookie Policy for further details)
To make suggestions and recommendations to you about services that may be of interest to you
  • Identity Data
  • Contact Data
  • Professional Data
  • Technical Data
  • Usage Data
  • Profile Data
  • Marketing and Communications
  • Legitimate Interests (to develop our services and grow our business)
  • Contractual Necessity (to take steps to enter into a services or sale or purchase agreement with you)
To consider and assess your application for employment
  • Identity Data
  • Contact Data
  • Profile Data
  • Applications Data
  • Contractual Necessity
  • Legitimate Interests (to employ appropriate candidates into our business)

What happens if you fail to provide us with the necessary personal data?

Where we need to collect your personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, process your job application). In such cases, we may have to decline your application, cancel your registration, or be prevented from offering you certain services. We will inform you if this is the case at the relevant time. If the processing relies on your consent, declining to provide it will not result in any consequences, except that we will be unable to perform the activity that relies on your consent (i.e. sending you marketing information). If the processing is based on our legitimate interest and you exercise your right to object, we will conduct a balancing test to re-evaluate the interests involved and the potential impact and consequences of not proceeding with the processing activity. In any case, if you revoke your consent and/or object to the processing for marketing or profiling, we will promptly cease these processing activities.

Marketing

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.

We may use your Identity Data, Contact Data, Technical Data, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which services may be relevant for you (we call this marketing).

You will receive marketing communications from us (for example through subscribing to our e-newsletter) if you have requested information from us or when you submit an online form to provide us with your personal data (including your Contact Data).

Advertising

We advertise in a number of ways, including online through managed social media presences, and on other unaffiliated sites and mobile applications. To understand how our advertising campaigns are performing, to better understand the visitors to our Website and the functionality of our Website on your device, we work with partners who provide us digital advertising and analytics services. We may collect Technical Data and Usage Data and share this data with our partners who provide these digital advertising and analytics services (such as Google Analytics). This includes Usage Data to help us understand how users (including you) interact with our Website and services (such as which pages you visit on our Website), deliver our advertising on unaffiliated third-party sites and mobile applications, enable our partners to serve advertising on our behalf across the internet, derive analytics and measure the performance of these advertisements. Please see our Cookie Policy for more information on which partners we use and to learn more about your privacy choices.

Subject to you providing your consent, our Website includes and uses cookies, pixels and social media features such as the Facebook button, X (formerly twitter), LinkedIn and Instagram and widgets (such as the share button or interactive mini-programs that run on our Website) to identify a particular user. These may collect Technical Data and Usage Data (including for example which pages you visit on our site and how long you were on our website for) to allow us to profile and build an audience about you for retargeting purposes by selected third parties and if required for our business needs.

We use these social media companies to assist us with advertising and promoting our services. If you’re a member of a social media platform, the interfaces may allow the social media platform to connect your visits to this Website and will involve personal data relating to you and your use of our Website being disclosed. Social media features and widgets are either hosted by a third party or hosted directly on our Website. Your interactions with these features are governed by the privacy policy of the social media platform’s website which provides the feature or widget. To the maximum extent permitted by law we are not responsible for the actions of those third parties and we encourage you to read the privacy policies of any website you visit.

Further please note that:

  • We may provide an application programming interface (API) to enable third party applications to interface with our Website. Some applications enable you to interact with us through the API in a way that requires you to log in. To do this, most of these applications will direct you through a process where you are able to let the application connect to your account.
  • If you allow an application to connect to your account on our Website, including if you set up your account on our Website using an API with a third-party social media platform, that application will be able to access information that you can see when you are logged in to our Website. You should only allow applications you trust to access your account on our Website.
  • If you set up your account on our websites using an API with a third-party social media platform, you also consent to us obtaining and using your information from such platform.

Cookies

We use cookies to improve your experience while you navigate through our website, personalise content and ads for you, to provide social media features and to analyse our traffic and the effectiveness of our advertising. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this Website may become inaccessible or not function properly. For more information about the cookies we use, please see our Cookie Policy.

Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider through a specific assessment that we need to process it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us using the contact details set out in Section 1 of this Privacy Policy. In any case, we will notify you as required by the applicable law, and we will explain the legal basis which allows us to do so.

Automated decision-making, including profiling

Your personal data will not be processed and you will not be subject to a decision based solely on automated processing, including profiling, which may produce legal effects and/or similarly significantly affect you.

5. How do we protect your personal data?

We understand that security is an important concern for you when online. Information you give us will be stored securely on our systems and we use sophisticated technology to help make sure that all your personal details remain confidential. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. We have put in place procedures to deal with any suspected personal data breaches and will notify you and any applicable regulator of a data breach where we are legally required to do so.

Our security technologies and procedures are also regularly reviewed to confirm that they are up to date and effective.

Unfortunately, the transmission of information via the internet is not completely secure and we cannot guarantee the security of any information transmitted to or from our Website. Any transmission is at your own risk. You should comply with any instructions that we may give you in order to keep such details confidential and safe. You should also ensure that your use of our Website complies with the requirements in the Acceptable Use section of our Website Terms and Conditions found [here].

6. When would we disclose your personal data?

We may share your personal data with the following parties for the purposes set out in the table under Section 4 of the Privacy Policy above:

  • Other companies in our group.
  • Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this Privacy Policy or, depending on the circumstances, you will be provided with all the relevant information.
  • External third parties which may include the below:
  • Service providers providing identity verification and anti-money laundering check services.
  • Professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
  • Regulators and other authorities who require reporting of processing activities in certain circumstances or request access to your personal data.
  • Third Party providers assisting us in running our business, including our payment and delivery service providers (such as OTAs), recruitment platform or pre-employment screening providers, software solutions used in the hospitality and real estate industries, marketing agencies and website hosting providers.

The above parties may process your personal data as independent data controllers or on our behalf for specified purposes and in accordance with our instructions. In any case, we require all third parties to respect the security of your personal data and to process it in accordance with the law.

International transfers

Whenever we transfer your personal data to a recipient located outside of your country of residency, we will ensure an equivalent degree of protection is afforded to your personal data by ensuring at least one of the following safeguards is implemented:

  • We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data; or
  • We will take measures to comply with applicable data protection laws related to such transfers and use appropriate transfer solutions for any data transfers (such as the EU standard contractual clauses or the KSA standard contractual clauses.

Please contact us using the contact details set out in Section 1 above if you want further information on the specific transfer mechanisms used by us when transferring your personal data abroad.

7. How do we store your personal data and how long will you use your personal data for?

Your personal data is stored securely at the headquarters held on our premises or using a cloud service provider which will host your data in the KSA. We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. Subject to applicable law, we shall retain your personal data for up to five years. Where you have submitted your CV for consideration, we shall retain your personal data for us to five years. After this period, we will securely dispose of such data in a manner that prevents access and retrieval using the best practices for permanent data deletion.

We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a reasonable prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

In some circumstances, you can ask us to delete your data. Please see your legal rights below for further information.

In some circumstances, we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

8. Your rights and control of your personal data

You are entitled to some of the rights below in relation to our handling of your personal data depending on your country of residence. These may include:

  • Be informed. You are entitled to know the personal data we have collected about you, the methods by which we collect your data, the legal basis for collecting it and processing it, how it will be processed, stored and destroyed, and with whom it will be shared. These details are set out in this Privacy Policy but you may contact us to obtain this information. You may not be entitled to exercise this right where, for example, (i) the information is readily available to you; (ii) it is not possible for us to provide this information or it requires disproportionate effort to do so; (iii) where we have obtained the data in accordance with the law; or (iv) where you are subject to confidentiality provisions under the law.
  • Request access to your personal data (also known as a data subject access request). This enables you to receive a copy of the personal data we hold about you unless this may impact the rights of others or you already have direct access to such personal data yourself.
  • Obtain portability of your data. Under certain circumstances, this enables you to receive your personal data provided to us, in a structured, commonly used and machine-readable format, and obtain the transmission of such data to another controller without hindrance from us.
  • Request correction of the personal data that we process about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, completed or updated though we may need to verify the accuracy of the new data you provide to us.
  • Request destruction of your personal data (also known as the right to be forgotten). You have the right to ask us to delete or remove your personal data in certain circumstances. These include:
  • where the personal data we hold about you is no longer necessary to achieve the purposes for which we collected it;
  • where we were relying on your consent to process your personal data and you withdraw your consent; or
  • where we become aware that we have been unlawfully processing your personal data.

We may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

  • Request Restriction. This enables you to request that we suspend the processing of your personal data in certain circumstances (e.g. where you want to establish its accuracy).
  • Object to the processing / withdraw consent. This enables you to object to processing based on our legitimate interests or withdraw consent where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out prior to your objection to the processing or withdrawal of your consent. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms. If you object to the processing or withdraw your consent, we may not be able to provide certain services to you. We will advise you if this is the case at the time you object to the processing or withdraw your consent.
  • Right to claim compensation. You have the right to claim compensation for material or moral damage if you were harmed as a result of any violation of applicable laws.

If you wish to exercise any of the rights set out above, please contact us at using the details set out in Section 1 above.

You have also the right to file a complaint. Please see Section 9 below for further information.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee where permitted and in strict compliance with data protection laws if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances. We would timely inform you if this is the case.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who does not have the right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within 30 days. Occasionally it could take us longer than 30 days (and up to one further month if you are resident in the KSA and two further months if you are a resident of the EU) if your request is particularly complex or you have made a number of requests. In this case, we will notify you within the first 30 days of the receipt and keep you updated.

9. Complaints and Inquiries

We would welcome addressing any concerns you may have about our handling of your personal data using the contact details set out in Section 1 of this Privacy Policy; however, if you are not satisfied with how we handle your complaint and we fail to respond within 60 days, you have the right to make a complaint within a period of ninety (90) days from the date you became aware of the incident to the Saudi Data and AI Authority (SDAIA) (https://sdaia.gov.sa/en) and on the National Data Governance Platform “DGP” (https://dgp.sdaia.gov.sa). If your complaint is being made under the GDPR, you may file a complaint at any time by reaching out to the competent European data protection authority (typically, the authority of the Member State where you reside). You can find the list of European data protection authorities here (https://commission.europa.eu/law/law-topic/data-protection/reform/what-are-data-protection-authorities-dpas_en)

10. Changes to this Privacy Policy and your duty to inform us of changes

We may occasionally update this Privacy Policy. We encourage you to periodically review this Privacy Policy to stay informed about how we are using your personal data. This Privacy Policy was last updated on 9 October 2025. You can review the update history here. If we make substantial changes to this Privacy Policy, we will notify you.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

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